Last updated: 12 October 2026
We want you to be happy with your order. This policy explains when and how we issue refunds at karuppstore.
When you get a refund
- Your order arrived damaged or defective.
- You received a wrong product.
- Your order was cancelled before dispatch, or we could not deliver it.
- You were charged more than once for the same order.
How to request a refund
Contact us within 48 hours of delivery with your order number, your mobile number and clear photos of the product and its packaging. We may ask for an unboxing video for damaged items.
Refund method and timing
- Approved refunds are sent to the original payment method (for UPI payments, to the same UPI account).
- Refunds are usually processed within 5 to 7 working days after approval. Your bank may need a little extra time to show it.
- Shipping charges, if any, are refunded only when the problem was our error.
Cancellations
You can cancel an order before it is dispatched by contacting us as soon as possible. Once dispatched, it can only be returned as per our Return Policy.
Contact
- Business name: karuppstore
- Email: info@karuppstore.in